The prestigious Exceeding Patient Expectations Award for 2010 was awarded last year to Alliance by Avatar International, an industry leader in healthcare quality improvement services.
In addition to its 2010 achievement, Alliance earned the same award in 2007, 2008 and 2009. Only 5 percent of healthcare organizations surveyed by Avatar have received this award four years in a row.
Commending Alliance, David Medvedeff, PharmD, MBA, CEO of Avatar, said, “Exceeding a patient’s expectations reflects an inherent sense of compassion. Alliance has succeeded in its aim to put the needs of the patient first. I congratulate Alliance for winning Avatar’s Exceeding Patient Expectations Award.”
Paul S. Viviano, Chairman of the Board and Chief Executive Officer of Alliance, stated, “It is an honor to have received this national award for the fourth consecutive year. As a customer-focused organization, Alliance’s mission is to deliver exceptional patient care to ensure the very best healthcare for those we serve. Earning this award is one of many important ways in which Alliance measures and improves upon this hallmark of success.”
The Exceeding Patient Expectations Award is based on scores from anonymous surveys given to patients after their visit. Specific factors evaluated for the award include quality, reliability and personalization of care.