Alliance HealthCare Services Information and Response to COVID-19

To our fellow healthcare professionals and partners

With the nature of your work, we are certain you are closer than most to this pandemic striking our nation. We hope we were not the first to say: thank you for your part and contribution to ensuring our country’s healthcare systems remain steady and strong for the sake and safety of our communities. None of us can do it alone, yet all of us together can make a difference in the trajectory of this pandemic.

We don’t make any claims that our team is operating as “normal,” because we are continuously adapting, implementing countless new measures and taking every precaution possible to ensure we are delivering patient care as safely and dependably as possible. This is a tough time for everyone, but by partnering together we have confidence that we can continue to take part in safeguarding a healthier community. This we commit to.

Our appreciation goes out to our fellow healthcare providers, healthcare officials, community leaders and the governments around the world that are on the front line and continuing to work towards containing this novel coronavirus and COVID-19 disease.

Throughout this pandemic, we’ve frequently been asked to share insights on our ongoing COVID-19 response and recovery efforts. We’re happy to share and help where we can, and have prepared a White Paper to offer actual tools and resources. To access, click here.

Now, let’s get to the information you’re looking for:

We are prepared and ready to help

As the situation with COVID-19 (novel coronaviruses) continues to evolve, you can count on Alliance HealthCare Services, to be ready, to stand by you and to continue to support the services you’ve grown accustomed to.

We are committed to a whole-of-society approach, built around strict-adherence to infectious disease control policies and procedures, and a comprehensive strategy to prevent infections, save lives and minimize impact. Following the recommendations of the CDC, WHO, DHS and the U.S. State Department, we are prepared to navigate through these challenging circumstances with your safety and confidence in Alliance at the forefront of everything we do.

Ensuring the safety of our communities

There is no higher priority to us than the safety of our patients, partners and Team Members. We are closely monitoring updates and information from our medical directors, the CDC, the WHO, government agencies, departments of health and internal clinical experts to stay on top of this evolving situation.

What is most important now is that we do what we can to keep our communities safe and healthy, and where there are cases of community spread, do what we can to slow it. Here is what Alliance HealthCare Services is doing to protect the safety and health of our patients, Team Members, partners and communities.

Team Member support

We have implemented several new policies to support our incredible Alliance team.


We have expanded sick paid time off to ensure team members who are not well are supported to stay home, avoid transmission and recover.


Our executive leadership team is meeting on a daily basis to discuss and communicate decisions related to the situation and our team’s evolving needs.


We are encouraging smart social distancing and other prevention measures amongst our team while providing up-to-date advice from federal, state and local resources.


Alliance developed a COVID-19 Rapid Response Team, whereby Team Members can ask any question or report any potential exposure to COVID-19 and receive immediate attention.


Each Alliance division has a customized (for radiology, oncology and interventional pain management services) comprehensive infection control program and standard process to mitigate the risk of transmission of infectious disease, including COVID-19.


Our COVID-19 Task Force works across our radiology, oncology and interventional pain management divisions to support clinical quality and safety initiatives specifically related to the novel coronavirus, and to be sure all teams taking care of patients have the latest information and resources on hand, where it matters most.

Patient screening

In coordination with infection control experts, the CDC, local departments of health and internal experts, we have implemented patient screening processes specific to COVID-19, to assess and identify potential infections. Questions asked of patients have been evolving since the novel coronavirus came to the U.S., and are adjusted further in areas of known community spread.

Patients are screened by our team three times before their appointment with us:

  • During scheduling;
  • Upon confirming their appointment the day before;
  • When they arrive at our facility.

Sometimes, our patients are screened by our hospital partners before or after their time with us – and we find our patients are thankful that together, their healthcare providers are being cautious.

If a patient meets specific criteria which indicate a potential exposure to COVID-19, we provide them with clear next steps to protect their safety and health, as well as that of our Team Members and providers.

What we’re doing to keep Patients safe

From patient education and preparedness to support, we do what it takes to ensure patients feel comfortable and confident before, during, and after their visit. Learn the steps we’re taking to prepare our patients for safe Oncology, Radiology, and Interventional Pain Management care.

Resources to support our healthcare community

Rest assured, we are monitoring this developing situation closely, staying in regular contact with federal, state and local agencies, health organizations and other experts. Included below are a few resources to keep you informed and updated as this situation evolves.

CDC Information for Healthcare Professionals

CDC Implementation of Mitigation Strategies for Communities with Local COVID-19 Transmission

Supporting the Health Care Workforce During the COVID-19 Global Epidemic (JAMA)

For patients

Your health is very important to us. Our role at Alliance is to help hospitals and physicians across the country provide radiology and oncology services, as a partner in care. Your primary care or treating physician will be most familiar with your health and can best consult you. As such, please connect with your provider directly on any questions concerning your potential need for diagnostic imaging as a part of your overall healthcare plan. They will refer you as needed.

For more information, please visit the CDC’s informational website and check out this novel coronavirus fact sheet.

Nothing is a higher priority to us than the safety of our patients, referring providers and the community we serve. We continue to closely monitor the evolving situation with COVID-19 and will provide updates throughout our website and upon request.

Have a question?

As always, we remain committed to our patients and partners and are dedicated to responding to growing needs.

If there is anything in our power to clarify, we’d be glad to. Just send us a message.

Wishing the healthcare community well, and thank you again for all that you do.

With gratitude,

The Alliance HealthCare Services Team

Alliance Healthcare